Effective Date: 14-2-2025
At Em & Elle’s, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help!
Returns & Eligibility for Refunds
We accept returns within 2 days of delivery under the following conditions:
- Items must be unused, unworn, and in their original packaging with tags attached.
- Proof of purchase (order confirmation or receipt) is required.
- Certain items (e.g., final sale items, gift cards, personalized products) are non-refundable.
How to Request a Refund
To initiate a return, please follow these steps:
- Contact Us at [email protected] with your order number and reason for return.
- We will provide return instructions and a shipping address.
- Once we receive and inspect the item, we’ll notify you of the refund status.
Refund Process
- Approved refunds will be processed within [X] business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
- You are responsible for return shipping costs unless otherwise stated.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank or payment provider.
- Contact your credit card company (processing times may vary).
- If you still need assistance, email us at [email protected].
Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, email [email protected] within 2 days of receiving your order.
Contact Us
If you have any questions about our Refund Policy, reach out to us: